Team TLC

My father was in the ministry for over 60 years and I was always endeared to the elders in the community”

As the Senior Client Care Coordinator, Robin helps prospective and current clients “make sense of the chaos”. She speaks with prospective clients and families to establish care and current clients and caregivers to provide service and ensure continuity of care. Growing up in a large family with a lot of elderly, Robin understands how to help makes sense of and navigate this difficult time. Her goal is ensuring people can get loving care and maintain their dignity and feeling of security by being able to stay in their homes.

Robin has over 15 years of experience in homecare including working within the Senior Care Community in Vermont, New Hampshire, and the Mid-Atlantic states.

“When a family calls, it’s extremely rewarding to tell them about our history, how long we’ve been doing this, promise them a certain level of service and be able to deliver on that promise. I love being a part of that culture.”

Robert has had an extensive and successful career in the healthcare industry. As TLC’s Regional Vice President, he manages day to day operations in the upper valley of New Hampshire and Vermont, working with referral resources and on strategic planning for TLC’s growth. With both of his parents gone, the people he worries about the most are the frail elderly. He understands the fierce determination and independence elderly New Englanders are known for. With TLC’s nursing oversight, Robert believes families can have confidence in care without hindering or getting in the way of their loved ones living their best lives. Robert has worked in healthcare his whole life since the age of 18 starting off in clinical radiology, moving into hospital administration, then the industry side with companies such as General Electric and Sony Electronics. His most recent experience before TLC was as Director of Marketing and Business at the Visiting Nurses Association (VNA).

“When recruiting and hiring, I am looking for passion. I try to find people that I would want to go into my house and take care of my grandmother.”

Mallory is a key member of the Human Resources Staff and is in charge of recruiting, screening, hiring and assisting with the onboarding process for new staff. She grew up in the Northeast Kingdom of Vermont with her centenarian grandmother in her childhood home. She has seen first-hand what caring for an independent elderly loved one should look like and she strives to provide the same loving family care for those in our community who are not lucky enough to have family around as her grandmother did. She believes that, when looking for new caregivers, self-taught skills, passion, and enthusiasm are very important. She says, “This isn’t just a job, you have to really love what you do to be a caregiver.”

Mallory holds a bachelor’s degree in Business Management from Vermont Technical College and is pursuing ongoing education in human resources and mental health counseling.

“I don’t even feel like I should be paid. I get so excited!”

Wendy has been a registered nurse for over 20 years. She knew at a young age that she wanted to be a nurse and, since being at TLC, she also discovered her love of teaching. As the TLC Educator, she built the LNA course especially for TLC, teaches Patient Care Attendant (PCA), runs orientation for new employees, provides one-on-one training for the caretakers and runs the community support groups for Alzheimer’s which is available free to the community. As the Clinic Supervisor, she oversees three different facilities. Her duties are as a clinic nurse and case manager in all three buildings. She also runs a separate foot care business where she provides the invaluable service of toenail cutting and pedicures for the elderly.

Wendy sings opera and she brings that confidence of being on stage to everything she does. She absolutely loves working with and talking with people and TLC has allowed her to reach her full potential which has led her to be able to wear so many different hats at TLC.

“I’ve always lived with my Mimi (grandmother) in my house and because of my relationship with her, I have a love for the senior community”

As the front office coordinator, Kat is the face and voice of TLC. She works alongside the Human Resources department and the CEO to assist in administrative work, company projects, and assignments. As a Vermonter, born and raised, Kat has a deep appreciation and love for our senior community. She understands the joy and value of connecting with a community she believes is often undervalued and overlooked. Along with her extensive background in communication and customer service, Kat is certified as a Personal Care Attendant and understands first-hand the level of care and communication our elderly community deserves.

“I am happiest when I am helping people and it feels good to do what I do because this whole company is going to help the elderly.”

Joyce is the Payroll and Billing Assistant at TLC so she has a direct connection with the caregivers as she helps them with their timesheets and any other issues that may come up. Her background is in accounting and she was a member of the Association of Chartered Accountants of Britain. She has a long been dedicated to volunteer work with the elderly in her community and needy children. In college, she was part of the volunteer association where she helped care for the elderly in a long-term care facility. She would accompany the elderly, walking and talking with them as well as serving food and providing special care for those with illnesses and long-term diseases. Joyce understands first-hand the level of care she wants to help provide for people she has grown to love. At TLC, she feels the comfort and harmony of being a part of a company who is helping make a difference in people’s lives.

“I learn something new every day.”

As our Home Care Coordinator, Shifa works closely with scheduling and ensuring caregivers are assigned for every shift. She was born in the U.S. and spent most of her life in India where she received her BS in Clinical Science and is excited to return to New England. She knew she wanted to work with the elderly when she had her internship at a hospital. She saw the elderly who didn’t have anyone and wanted to make a difference. Shifa wanted to bring her empathy and care to TLC where she could make a direct influence in their lives. At TLC, she knows that it feels like family here because people really care about their elderly family members and each other.