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You can't always be there... But TLC can! TLC Homecare provides individually tailored services to meet the needs of your loved ones while allowing them to remain safely in their home.

TLC Fall 2011 News Letter

YOU ARE INVITED TO TLC’s
HOLIDAY OPEN HOUSE
Our annual Holiday Party will be held on
Thursday, December 15th (the last payday
before Christmas) at the TLC offices. The
open house will run from 9:30AM to 5:30
PM, and we cordially invite all
of our staff to stop in, enjoy
some food, fellowship and holiday
cheer.
November-December 2011
Musings from Mohamed
2011 has been an exciting year. We moved
into our new offices, and have continued to
grow. We are now offering home care services
in New Hampshire, and in the coming year
will be adding home health and hospice services.
We have a lot of exciting changes on
the horizon, changes that will enhance and improve
service to our clients, as well as changes
and programs for our staff. So stay tuned,
2012 will be our best year yet!
TLC ORIENTATION KICKS OFF
To ensure that all of our staff are fully aware of
TLC’s policies, we are now doing a formal Orientation
for all new employees. In addition, all current
employees will be required to attend an Orientation/In-Service. I believe that this will help to
clarify for everyone what we expect from you and
what you can expect from us. Orientations are
scheduled on either Wednesday afternoon from
4:30-7:30PM, or Friday morning from 9:30AM12:30PM. You will be contacted by the office in
the next few weeks to schedule your orientation
time. This is MANDADORY for all TLC employees,
and must be done before December 31, 2011,
or you will not be able to work until completed.
From the Desk Of Abi
Ambekar:
For those of you working in
facilities, it is essential that your time
sheets are in the office no later than Monday
morning, in order for us to bill the client
and issue paychecks on time. Time
sheets may be faxed to 1-877-867-9432,
filled out on the TLC website, or scanned
and e-mailed.
If you are not utilizing Direct Deposit,
please allow ample time for checks to get
to you, particularly with the Holiday mail.
Questions regarding payroll will be addressed
during normal business hours,
Monday-Friday from 9AM-5PM.
NOTES FROM THE NURSES:
Community service has many faces. You do not have to go half way around the world to help
your neighbor, support the school soccer team, help winterize an elderly neighbor’s home, pack
boxes at the local food shelf (many encourage you to bring your children what a great lesson
for them in sharing), call or e-mail a friend who has just lost a loved one, read to chidren at the
library. Check out your local church, library or school for volunteer opportunities. I would like
to hear your ideas for volunteering your time. Send me an e-mail at
mary@vtnursing.com.
Caring Notes November/December 2011 Page 2
Happy Birthday to our
November andDecember
Babies
Susanna C.
Karen P.
Deanna H.
Megan V.
Julie A.
Kielee P.
David C.
Melissa S.
Heather S.
Steven P.
Monika M.
Bryen-Aimee G.
Kristen M.
Cathy G.
Heather T.
Danielle C.
Lauren G.
Tanya S.
Botuk K.
Sandra J.
Lisa J.
Roger S.
Holly F.
Jan S.
Holly M.
Amber D.
Vera A.
Daba D.
Jiraporn J.
Michelle W.
Gifty T.
Christine M.
Meghan M.
Paul T.
Barbara Poirier
Colleen J.
Tiffany S.
Jeanette F.
Judith Carroll
IMPORTANT REMINDERS
Just to remind everyone, TLC requires that caregivers
(companions, PCAs and LNAs) be available to work
every other weekend. LPNs and RNs (per diem staff)
must be available to work one weekend per month. We
have a lot of weekend shifts available, and have had difficulty
filling those shifts. If it is your weekend to work,
check in with your scheduler and pick the shifts you want.
This is a requirement of your employment! When the
scheduler calls, e-mails or sends a text, please respond
promptly. Your co-operation is appreciated.
NEED EXTRA HOLIDAY CASH?
As we grow, we need more great caregivers. TLC’s referral
bonus can put an extra $125 in your pocket for each
new caregiver that you refer! You have received a flyer
with your paycheck. It has a number on it that is unique to
you. Put the flyer in a busy location (church bulletin
board, school bulletin board, etc.). Each person who calls
in from the flyer is YOUR recruit. That flyer can earn you
an extra $1625. Not bad for the 5 minutes it will take to
put the flyer out!
CONGRATULATIONS
Caregiver of the Month: Meg Anderson
Nurse of the Month: Paul Thornhill
MEET YOUR SCHEDULERS
Sue Waters: “I am the scheduler for the facilities (nursing
homes, assisted living and prisons). Please give me a call
with your schedule for the rest of November and December,
as we are busy and I am sure you could all use some
extra Christmas cash. As a reminder, if I call you please
call me back promptly at the office (802-735-1123). It’s
important that we keep the lines of communication open”.
Nicole Meyer: “I am the Home Care Coordinator. I am
excited to be working for a company that is helping people
to be independent and feel secure in their life, and I
enjoy working closely with our caregivers. I am in the
office Monday-Friday 9AM-4PM, or on my cell from 4-
6PM and am happy to help when you need it. Thanks for
all you do you are special to be doing this type of work.”
Newsletter November/December 2011
IMPORTANT UPDATES
The TLC Policies and Procedures have been updated and
are now available on our website. It is important that everyone
take a few minutes to review them. A few important
points:
All schedule changes MUST be arranged through
the office. This is imperative so that we bill the client correctly,
and that you are paid correctly. If you staff at a facility
and they ask you to pick up shifts, notify TLC immediately
and remind the facility that they need to call our
scheduler to confirm.
The TLC offices are open from 9:00 AM to 6:00
PM. If you have an emergency after hours and need to
reach the on-call staff member, you MUST call the main
number 1-802-735-1123, and ask them to page the on-call
supervisor. DO NOT CALL Nicole, Sue, Roslyn, Abi or
Mohamed directly, unless specifically told to do so. In addition,
after hours calls are to be limited to EMERGEN-
CIES. Calling at night or on weekends to chat, or ask
about schedules for the next week, or about paychecks, is
not acceptable. On-call duty is done on a rotating schedule,
and the staff members who are not on call should not
have to spend their time taking calls about issues that
should be addressed during regular business hours. Your
co-operation is greatly appreciated.
In a effort to provide the best service to our clients,
and fair and equal treatment of our staff, TLC has instituted
a Caregiver Points System. Violations of company policy
will result in the employee receiving “points”. A total of 3
points in a calendar quarter (3 months) can result in termination.
Remaining “pointless” should be the goal of every
employee, and will be rewarded, including being a consideration
in annual evaluations and pay raises. An explanation
of the points system is included with the newsletter.
If you have any questions, please call the office and speak
with Sue Richardson or Mohamed Basha, or e-mail Sue at
suerichardson@vtnursing.com.
Please be certain that we have your current contact
information, including mailing address, phone numbers and
e-mail address, as well as your cell phone service providerthis
is a must to ensure that you receive important notifications.
TLC COMMUNITY
PARTNERSHIPS
We are very excited to announce
that we have formed partnerships
with a number of Vermont businesses,
in order to provide discounts
and savings to our staff.
Following are some of the savings
available, by simply providing
your TLC ID badge (and in some
cases a paystub):
Verizon Wireless 22% discount
on monthly service
SPRINT 23% discount
Tire Warehouse (South Burlington
and Barre locations) – 25% discount
These are just a few examples
we will be publishing a complete
list in the next couple of weeks.
LET US KNOW WHAT
YOU THINK!
Your feedback is important to us.
We appreciate your comments,
questions or suggestions. Call or
e-mail Sue at
suerichardson@vtnursing.com.
Revised 3/4/2010
TLC NURSING
CAREGIVER PERFORMANCE POINT SYSTEM
Care Giver’s Name _________________________ Date_______________
Violations and Point Values
3 POINTS IMMEDIATE DISMISSAL
o
No Call / No Show
o
Abandoned Client
o
Incorrect/False documentation on client record or time sheet
2 POINTS
o
Late call out (less than 8 hours)
o
Breach of Confidentiality (HIPAA violation)
o
Removing client documents from the home
o
Unauthorized schedule changes
o
Calling off on a holiday
o
Having visitors while on the job
� 1 POINT
o
Refusing assignments within reported availability
o
Unprofessional attire
o
Unauthorized use of phone at work
o
Unprofessional discussion of pay
o
Inappropriate discussion of personal issues with client
o
Inappropriate involvement in client’s business
o
Unprofessional behavior
o
Complaints regarding job performance found to be valid
o
Failure to follow care plan
o
Arriving late / Leaving early
o
Late timesheets (facility staff)
o
Telephony violation (not clocking in or out)
o
Failure to utilize eRSP
o
Not returning phone calls, e-mail or text messages promptly
o
Calling after-hours phone for non-emergencies
o
Failure to maintain working telephone with voice mail
o
Failure to have reliable transportation
o
Failure to comply with hiring requirements (TB, LNA certification, DMV
record, etc.)
o
Failure to report incidents / complaints ASAP
Points incurred: ________ Balance for quarter: _________
Caregiver notified by: Phone_______ Mail_____ In person_________
Staff Member Signature________________________________________

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