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Quality Care that you can trust.
You can't always be there... But TLC can! TLC Homecare provides individually tailored services to meet the needs of your loved ones while allowing them to remain safely in their home.

January 2012 News Letter

Dear Staff,
Happy New Year! Yes, we survived 2011. In fact, we thrived because of your incredible hard work, creativity, and dedication. I am personally grateful to each one of you for your tremendous efforts, and I wish everyone a rewarding, joyous new year.
As we move forward into the New Year we have many new strategies and goals for our company.
The key in setting and accomplishing our goals is to work on it as a team. Each individual has an immense impact on growing this company and having a positive feedback in the community.
The seeds planted in the previous year are now bearing fruit. These are the rewards of our endless hours of labor. The true sign of love and passion for the work we do. I believe 2011 was a good start for homecare end of our business. I am determined to make the very best of the upcoming year. With our strong, motivated team working together we can surely make our goals happen.
What is the goal that I keep harping about? Well, we want to double the number of homecare hours and double the number of homecare employees this year. We also have a number of group goals such as providing community service once a quarter, starting support group for caregivers and nurses, providing continuing education and training. These are just a few of the things we are working on as a team.
We are working on a lot of things to show our appreciation to our staff, beginning with holding monthly continuing educations classes for nurses and caregiver up to providing “Better than Vacation” pay. We have also partnered with numerous organizations to provide our staff with discounts on everyday products. My door is always open for inputs and suggestions from you. I am also an email or phone call away if needed. The only way we can grow is as a TEAM!
Thank you all again for all your hard work! I look forward to working with you all in 2012.

Mohamed Basha, RN President & Director

DID YOU KNOW?
All TLC Caregivers have access to Continuing Education online at the TLC Website!
Follow these instructions to access online:
Go to www.tlcnursingssociates.com move your
cursor over to Employment Tab and click on
Employee Resources. Go to Caregivers & PCA
Corner These Continuing Education Credits are
FREE! Mary Atherton, RN Education Coordinator

Meet Donna MacKenzie-Client Care Manager
I was born in Nova Scotia Canada and came to the U.S. at 7 years of age where I was raised in the Boston area. I graduated high school there, attended, the University Of Massachusetts taking Human Services courses and started my career at the Brigham and Women’s Hospital. I spent over 24 years there and was the Administrative Assistant to the Director of the MOHS Surgical center before moving to Vermont. Now I am enjoying my work here at TLC as the Client Care Manager and hope to meet and work with as many of the TLC staff as possible.
THANK YOU FROM OPERATIONS
First of all, let me say “Thank You” to our wonderful TLC staff for your cooperation in getting everyone through the orientation/in-service. I enjoyed meeting all of you (at least I didn’t say y’all), and I look forward to continuing to work closely with you. I want to take a moment to remind you of a couple of things:
All schedule changes must come through the office�it is imperative for billing, and to ensure that you are paid properly�this includes home care clients as well as facilities.
The rule for call outs is 8 hours before the shift�this is not always possible due to emergencies, but you MUST give us enough notice to be able to re-staff the shift. Late call-outs result in points.
You may not leave a shift early! If the client is telling you to leave, you MUST call the office BEFORE you leave the home. This also applies to facilities.
Thanks for your cooperation, and have a great month!
Sue Richardson�Director of Operations

A Reminder from Scheduling
I would like to remind everyone to make sure that we have your cell phone carriers. I have noticed when sending out broadcasts that some people were not on the list. Please call us to verify what carrier you have. This will also be a chance for us to touch base with all of you again.

I would also like to remind our caregivers that you are required to work every other weekend and if we do not have a shift scheduled for you, your name will be put on the on-call list, so to please have access to a phone that weekend and return calls promptly.
Thank You
Sue Waters, Staffing Coordinator

Reminder: TLC Staff qualify for 24% off their cell phone bills at Verizon and Sprint. Our employees get 20-25% discount at Tire Warehouse. Make sure to apply for your health insurance through Catamount Health Plan.

from the Insert Reference To. Select the name of the follow-up heading from the For Which Heading list box and then click Insert.
Formatting Text Boxes
You can change the look of linked text boxes by using color, shading, borders, and other formatting. Select the text box you want to format and then double click its border to open the Format Text Box dialog box. If you want to change the color or borders on a text box, choose the Colors and Lines tab. To change the size, scale, or rotation, click the Size tab. To change the position of the text box on the page, click the Position Tab. If you have other text surrounding the text box, and want to change the way the text wraps around it, click the Wrapping tab. If you want to format all the text boxes in an article, you must format them individually – the formatting on one text box will not apply to the others in the sequence.
Using Linked Text for Parallel Articles
You can use linked text boxes to flow text in parallel “columns” from page to page. This method gives different results than using the Column command on the Format menu, which causes text in column 1 to flow or “snake” to column 2 on the same page. By using linked text boxes, you can instead have text from column 1 flow to column 1 on the next page. The text beside it in column 2 can flow to column 2 on the next page, parallel to column 1. This technique is useful if you need to group two similar articles, for instance, an article translated in English on the left and the same article translated in French on the right.
To flow text in parallel, display paragraph marks in your document. Click at the top of the page where you want the side-by-side columns to start, and press Enter twice. Click in the first paragraph mark on the page. On the Insert menu, click Text Box and drag on the page where you want the first column. Click Text Box again and then click and drag where you want the second column. Click in the last paragraph mark on the page, and press Ctrl + Enter to create a page break.
Repeat the process for each page that will contain side-by-side columns in your document and then return to the first text box you created. Click the text box on the left once to select it. Click your right mouse button and then click Create Text Box Link. The pointer becomes a pitcher. Click the text box on the left side of the second page to create a link. Create links for all text boxes within the same article on the left side of the document. Repeat the process for every text box in the right chain or article.
Pressing Enter twice at the top of each page will create an extra empty paragraph. This blank paragraph is useful if you want to insert text or graphics outside of the text boxes. You can delete the extra blank paragraph if you don’t need it.
Copying linked text boxes
You can copy an article or a chain of text boxes that are linked together, to another document or to another location in the same document. To copy linked text boxes and the text they contain, you must copy all the linked text boxes in an article. Select the first text box in an article. Hold down Shift, and click each additional text boxes you want to copy. On the Edit menu, click Copy. Click where you want to copy the text boxes and then click Paste.
To copy some of the text from an article, select the text you want to copy from the article and then copy it. Do not select the text box. You can paste text you’ve copied directly into your document, into another location within the same article, or into another article.
TLC SALUTES THE VERY BEST!!!
TLC is very excited to recognize the following employees for their exceptional work:
Caregiver of the Year for 2011: Deborah Oforiwaa
LNA of the Year for 2011: Nasreddine Oussaid
LPN of the Year for 2011: Paul Thornhill
RN of the Year for 2011: Stephenie Smith
Employee of the Month: Juan Calderon
Congratulations, and thank you for your hard work, dedication, and commitment to TLC and our clients!
Happy Birthday to our Jan & Feb Babies:
Edwige Koty Aimee Guillette
Rachel Adams Linda Bailey
Gayle Callahan Angela Chamberlin
Emiko Fergusson Michelle Dunne
Jean Scott Georgina Merrill
Janine Lazier Edward Daggett
Mihrab Ali Jennifer Neumann
Shelley Briere Mercedes Ellis
Jeanne Shiffington Gretchen Stuart
Michael Chapman Angie White
Karen Hough Joyce Sperry
Kailey Carlyle
Lyn Sivagnanam
Shannon Kelly
Dinelle Rosa
Alexandra Kehaya
Kimberlie Koalenz-Rosa
Employees who took home a Referral Bonus of $50/$100/$125+:
Toni Foster Stanley
Pam Fifield
Rosie Emmons
Cathy Nguyen
Note from Abi: Thank you for your co-operation in using the Telephony system and timesheet submission. We need to get this out on Mondays so that the payroll can be processed on time. Please contact us if you wish to set up direct deposits. ~ Abi Ambekar Finance & Business Manager

the look of your headlines and other text. The following is a list of some common styles and their uses.
Body Text – Use this style for the regular text of an article.
Byline – Use this style for the name of the author of an article.
Byline Company – Use this style to type the author’s company.
SIDEBAR HEAD – Use this style to type a second-level heading in a sidebar article.
SIDEBAR SUBHEAD – Use this style to type a third-level heading in a sidebar article.
Sidebar Text – Use this style to type the text in a sidebar article.
SIDEBAR TITLE – Use this style to type first-level headings in a sidebar article.
Footer – Use this style to type the repeating text at the very bottom of each page.
Heading1 – Use this style to create headlines for each article.
Heading2 – Use this style to create section headings in an article.
Jump To and Jump From – Use these styles to indicate that an article continues on another page.
Mailing Address – Use this style in a mailing label to type the destination address.
POSTAGE – Use this style in a mailing label to type postage information.
Return Address – Use this style in a mailing label to type your address.
Picture Caption – Use this style to type a description of a picture or illustration.
Subtitle – Use this style to type sub-headings in an article.
Use PullQuote to excerpt text from the main text of a story to draw a reader’s attention to the page. See page 4 for an example.

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