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Employee Resources

Home Care Employee Resources

Nurses and LNA Corner:

For CPR refresher videos please Click Here.  

For Nursing CEUs please Click Here and use the following Username and password:


Password: vtnursing

For ANA Quarterly magazine Click Here

Caregivers and PCA Corner:

For New TLC Caregiver post orientation test Click Here.


Monthly PCAs & Caregivers Continuing Education

January Training: Customer Service In Healthcare

February Training: Fall Prevention

February Test:  Fall Prevention post test

March Training: Elder Abuse

TLC Academy: Enroll now!
Where Knowledge is Caring!

TLC Education Seminars Schedule

2018 Educational Seminars

Coping with Mental Illness
By: Sharon McCarthy

2017 Educational Seminars

Bloodborne Pathogens in All Settings by Alan Sousie

Conflict Resolution Personally and Professionally
by Sharon McCarthy

Caregiver Use of Social Media
by Alan Sousie, RN BSN MEd

Understanding Agoraphobia and Other Anxiety Disorders
by Sharon McCarthy.

Honoring All Faith, Religions & Spiritual Understandings, Sincerity of the Heart
By: Sharon McCarthy

What Matters Most at the End of Life
By: Alan Sousie, RN MEd

10 Absolutes of Dementia Care
By: Alan Sousie, RN MEd

2016 TLC Educational Seminars

Memory is the Treasure and Guardian of All Things
By: Sharon McCarthy

HIPAA Training
By: Alan Sousie, RN BSN MEd
Click HERE to take your Post Test!

Positive Responses in Relation to Anger
By: Sharon McCarthy

2015 TLC Educational Seminars

Person Centered Care
Presented by Rosaline Lee, LPN
Infection Control: Simple Practices for Daily Living

Correcting Dysfunction
Presented by Sharon McCarthy

Infection Control
Presented by Cathy Johnson, RN

Accountability VS. Shame
By: Sharon McCarthy

What is Forgiveness?
Presented by Sharon McCarthy

Knowing and Keeping Personal/Professional Boundaries
Presented by Susan Torchia, RN BSN
Participants will learn about when, where, why, what and how to know and
keep personal and professional boundaries.

Understanding Depression
Presented by: Jean Jordan, RN

Post-Traumatic Stress Disorder, Not Just a Military Effect.
Presented by: Sharton McCarthy
Take online post test.

2014 Seminars

Adult Abuse. Presented by Vermont Adult Protective Services

Please take a moment to register online and explore our new payroll site. You can now view your pay stubs, print them, request address changes, verify and change your tax status, add or remove direct deposit accounts, view and request earned time off online etc.


In order to begin, employees should access and then click on Register Here under the First Time User section.

Next, employees will need to enter tlcnursinc-ess under the Registration Code, then click Next and confirm they do want to set up an account.

On the next page, employees should enter:

  1. First Name
  2. Last Name
  3. Check off the indicator next to SSN/EIN or ITIN, then enter SSN
  4. Date of Birth

After this, check off I Am Not A Robot then Confirm

Next, employees will choose to either obtain a Personal Registration Code or indicate if they want to answer identity questions


As part of the registration process you will receive a Personal Registration Code ( PIC ). This PIC Code will be required to complete the registration process.

  • Your Personal Registration Code (PIC) is provided Separately (via e-mail)

In addition, the attached Job Aid has step by step instruction to assist you with completing the registration process.

Go to https://workforcenow.adp.comand register today!

Registration Video:

Please email if you have any questions or if you have trouble logging in. Thank you.


Employees can see their Schedule in Generations Online. While viewing their schedule, the Caregiver can also obtain a map from their home to the Client’s location and add Field Notes. All staff can also view all the open available shifts with TLC.

To access Generations please follow this LINK.

How to use Generations.

Generations Log in information:
Agency ID: TLCN6564
Email: Your email address
Password: Last Name First Initial and Year of Birth

Employee Example: Your Name is Jame Smith. Born in 1950. Your email address is

Example to Log In to Generations:
Agency ID: TLCN6564
Email Address:
Password: SmithJ1950

Schedule for Caregiver


Mapping when Caregiver Views Schedule

Caregivers can click “Map All” on the Schedule to review the location of their visits and directions for that day in Google Maps.

Visit Notes


Caregivers can both add notes about their Client to Generations as well as read recent Visit Notes written by others regarding the Client. See Master Lists – Note Type for additional information. Any notes added by the Caregiver appear in both the Client’s and Caregiver’s file under Notes.

  • money bagGreat Pay Package. Best in the Industry!
  • care iconMedical / Dental / Vision Insurance after 90 days of working at least 30 hours a week.
  • thumbs upGreat Referral Bonus! Earn $500 for every new employee referral.
  • piggy bank401K with Employer match
  • 24/7 Assistance24/7 access to a Nurse to support you in caring for your clients.
  • WalletPaid Time Off.
  • Aflac LogoGroup Aflac Insurance for Short Term Disability & other policies.
  • piggy bankVarious money-saving discounts from National and Local retailers and service providers.
  • certificateContinuing Education available through TLC Academy

Discount at Retailers: Verizon, Sprint, Sears Automotive, Tire Whearhouse, City Tire, Midas of South Burlington, & many more.

Bring A Buddy Bonus

Here’s how it works… You refer potential employee and…

  • You get $50 when they get their first paycheck
  • You get another $100 when they have been here for 90 days*
  • You get another $150 when they’ve been here 6 months*
  • You get another $200 at their one-year anniversary*
  • That’s a total of $500 just because you talked about TLC Nursing and suggested to qualified folks that they apply here! Think about it – when you refer only 4 people who stay here with you for one year, you’ll be adding $2,000 to your pocket!

*Employee must work regularly – at least 4 shifts per month

Paid Time Off
A TLC Employee will accumulate vacation and sick time as follows:

  • For every 1200 hours worked, the employee will receive 20 hours of paid time off.
    1. Pay is calculated at the base pay rate for each employee. Once the 1200 hours are reached, the employee may opt to use their paid time off in any of the following ways:
      • Request time off at least 2 weeks in advance, and receive compensation for the time off (paid at employee’s base rate).
      • Carry the time over (capped at 60 hours).
      • Sell the time back to TLC at the employee’s base rate of pay.

Vacation time is not pro-rated, i.e., the employee cannot work 800 hours and request 15 hours of vacation – employee must reach 1200 hours in order to receive any paid time off.

All TLC employees have been issued a telephony card with their name on it. Please follow the steps when you check in and check out of your assignment. Number to call is 1-888-624-0163. When you call that number you will be asked to put in your employee’s PIN #. This number is 87 and the last four numbers of your social security #. Then you will need to press 1 if you are checking in and press 2 if you are checking out.

If you work in a facility, you must submit your Time Sheet to TLC by 9am Monday morning. Please obtain signatures from the relieving person as well as from either the nurse manager/unit manager/supervisor/scheduler/DON.

Please CLICK HERE for a Printable WEEKLY TIME SHEET.

Here’s how it works…You refer potential caregivers and…

You get $50 when they get their first paycheck!!
You get another $100 when they have been here for 90 days*!!!
You get another $150 when they’ve been here 6 months*!!!!
You get another $200 at their one-year anniversary*!!!!!

you’ll be adding $2,000 to your pocket!

*Employee must work regularly – at least 4 shifts per month.

Newsletter Subscription

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  1. What do I do if I can’t make it to the client’s home? Weather/Road Closures/Sick family/Employee sick.
    • You must give notice 2 days prior to a 24-hour shift.
    • You must call 16hrs before a 12hr shift.
    • You must call 8hrs before an 8hr shift.
    • If your shift starts at 6am or 7am you must call us 24hrs prior.
    • You are only to call the office. After speaking with the on-call coordinator, you may call the client
    • If you call out sick a doctor’s note is to be faxed to the office.
    • 1 call out will result in a verbal notice.
    • 3 call outs will result in a written notice.
    • NO call/NO show, will need to come in to office.
  2. What is the pay for the job offered? How often do I get paid?
    • Pay day is every 2 weeks. We have a call in system. If you do not call in and out from each client’s home your hours will not be recorded and you will not get paid for your time.
    • Pay day is every 2 weeks. Checks get sent out on Fridays.
    • You will have to submit a Time Sheet if you forget to call in and out. This will have to be put in for the next pay period.
  3. How do I report my hours?
    • The employee needs to call the number provided so their time can be recorded to be processed for payroll. This is done for homecare clients & nursing home clients.
    • The employee must use the client’s telephone.
    • When the employee is working at a Facility they must provide a timesheet with the immediate supervisor’s signature confirming worked hours. This sheet needs to be faxed into the office no later than 9 am Monday morning for the prior work week.
  4. What number do I call for client emergencies?
    • For emergencies please call 911. For issues and problems, please call the office at 802-735-1123 or 603-678-4950.
  5. Do I have to write anything down for my client?
    • At each homecare client there is a care plan written up in a white folder and a hard covered documentation book. You are to document what you have done for that client while you have been with them. This is to be done every 2 hours. You are not to write your feelings about the client in the book. This is a documentation that gets sent to insurance companies.
  6. When do I get my review for pay increase?
    • Reviews are done 3 months after the date of hire and one year after the date of hire.
  7. Do you have health insurance?
    • Yes. Our health insurance is through VACE BlueCross BlueShield.
  8. What is the Facility’s Policies for Time Sheet?
    • When you are working at a Facility you are going to have to fill out a time sheet. This can be provided by the facility as long as they have them available. We will provide you with a few to make copies from upon hire. These time sheets need to be signed by the immediate supervisor to confirm your time worked.
    • The callout procedures are the same as TLC’s, reference above.
    • Time sheets need to be in by 9 am Monday, reference above.
  9. What is TLC’s Dress Code?
    • No blue jeans allowed.
    • No facial piercings.
    • No hoop ear piercing.
    • Khaki style pants are allowed.
    • Polo shirts preferred, a nice, decent non see-through shirt required.
  10. What is the Non-compete Contract?
    • When you are working for TLC you will not be able to work for any of the clients we have sent you to on a private basis. You have signed a contract with us and so has the client. If the client asks you to work for them, you are to contact TLC immediately. This is mandated for period of one year after your last day of work at TLC Nursing. Please contact the office if you need further clarification on this matter.
  11. Issues, Concerns or Problems
    • Any issues, concerns, or problems need to be directed to TLC. You are not to discuss any of these thoughts with the client or client’s family.
    • You are to call the office and set up a time to come in and discuss what the situation is and resolve it.
  12. Can I help clients with their book keeping such as paying bills or writing checks?
    • You are NOT allowed to help with any financial (money) situations with any of TLC’s clients.
  13. What is TLC’s orientation process with new clients?
    • You will be set up to meet and greet the client and client’s family. The client will be contacted to see which employee they want to come into their home and take care of the family member. You will be called back into the office to go over the care plan before entering into the client’s home. Questions and Answers will occur at this time. You will be given a schedule and a start date at this time.
  14. What should I do with the client during down time (when I am not doing anything for the client?
    • TLC requires our caregivers to be productive with our client.
    • TLC asks when you go over the care plan, and the care plan asks for activity for the client, that you come up with a list of activities to do and present them to the client.
    • You cannot sit and watch TV or be on the internet while on duty.
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